Policies

Lesson Policies

All students will be given a registration card to provide us with personal information, music interests, level of ability, and time available.

General

  • Students are reminded to practice at least one half-hour per day to get the most out of their lessons.
  • It is the student’s responsibility to bring all required lesson materials to their lessons. This includes instruments (if applicable), books, music, etc.

Scheduling

  • Students should arrive 5 minutes early to their lessons for preparation. Students arriving late will receive instruction only for the remainder of their allotted time.
  • Parents of younger students should be present at the end of their child’s lesson since it is impossible for the teacher to watch them. Back-to-back lessons are common.

Payment

  • It is recommended that lessons be paid for monthly to insure available lesson time.
  • Payments for lessons will be made payable to the instructor.

Cancellations

  • The instructor will be notified at least one day in advance regarding any canceled lesson.
  • The student will be charged the full amount for any cancellation without proper notification.
  • Likewise, a free make-up lesson will be provided if the teacher cancels a lesson without proper notification.
  • The instructor will provide their personal phone numbers so they can be appraised of cancellations.
  • The store staff will gladly take messages in the event an instructor cannot be reached.
  • Also, the teaching and store staff understand that there are sometimes circumstances that fall outside the normal guidelines of the cancellation policy. These instances will be addressed on a case-by-case basis.

Store Policies

Returns

  • Items may be returned within 3 days for a full refund, or within 7 days for store credit.
  • We do not offer refunds on music books, sheet music & CDs.
  • Original receipt is required.
  • No refunds on special order.

Discounts

  • Students will receive special discounts on all merchandise purchased from C&L Music. This includes all educational materials like books, metronomes, tuners, etc.